FAQ's

How many charms should I do?

You may do as many charms as you would like. Usually it's best to have an odd number so that you have one charm hanging in the middle. Usually people do 5+ charms.

How do I know how big the charms are?

All my charms have a picture next to a quarter for size reference.

What material are your charms/chains?

ALL MY CHAINS are 18k gold plated stainless steel. Around 95% of my charms are also 18k gold plated stainless steel. The other 5% of my charms are alloy/plastic/resin/clay based. 

18k gold plated stainless steel = The gold plating is water resistant and the stainless steel (base) will never tarnish. The gold plating will last you around 2 years (if you never take it off) before turning silver because of the stainless steel base. However it will never tarnish. If you are careful with it and take it off in the water these pieces will last a lifetime. 

All charms have their material in the description. If you would like a piece that is completely tarnish free + water resistant please select 18k gold plated stainless steel pieces only.

What's your return policy?

Store credit may be offered on pieces that have arrived defected. Photo evidence will need to be provided no later than 48 hours after the package was marked as delivered. Please send a email to contact.thatdreamgirlshop@gmail.com with your order number in the subject line. All shipping costs will need to be handled by the customer.

Absolutely no refunds will be offered on any purchase. No returns/exchanges will be offered if you order the wrong color or style. Please be careful when checking out to make sure everything has been selected properly.

Can I just order charms?

No, orders without the purchase of a chain will be canceled and refunded.

Shipping & Order Processing details

Due to the handcrafted and made-to-order nature of our small business we do not accept returns or cancellations after 24 hours, please allow at least 5 business days to process the order on all charm pieces. Pre-made items ship ASAP.

Charm Bar located inside Rove Boutique & Gifts

WNY's first in-store charm bar experience owned by two Latina sisters!

5596 Main Street, Williamsville NY 14221